FAQ

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How long will it take for the order to reach me?

Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 10-15 days for domestic orders and 15-25 days for international orders to reach you.

If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

Do you accept Returns?

Products once sold cannot be returned. It can be only returned within 5 days from the date of delivery if and only in case of damaged product or delivery of incorrect product.

Payment refunds are applicable only in case of damaged product or delivery of incorrect product.

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect variant), wrong sizes (size other than that ordered) or damaged products are received by the customer.

Do you accept custom orders?

I am currently accepting new custom orders! I LOVE working on special commissions. Whether it's customizing a previous work to fit your space or starting a new design from scratch, I can make something special and one of a kind just for you.

Do you sell your items wholesale?

Yes, I do sell my artwork wholesale, but I can usually offer bulk discounts for orders of 10 or more! Feel free to contact me for pricing on a specific item.

Why do the colors vary when I order the same fiber product two times? 

All of my cords products are made in batches by manufacturer, and as with the nature of any organic materials like cotton, this can sometimes lead to slight variations in color from batch to batch. If you are working on a project needing consistent color, I recommend you purchase enough rope at one time to complete that project because the next time I restock that color, it may be slightly varied from before.